Waste Collection Pimlico Customer Privacy Policy

This Privacy Policy explains how Waste Collection Pimlico collects, uses, stores and shares personal data relating to its customers in the Pimlico area. It is intended to meet the requirements of the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all Waste Collection Pimlico customers in the Pimlico area, including one off and regular service users.

Who We Are And How To Contact Us

Waste Collection Pimlico is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed in connection with our waste collection and related services. You can contact us with any questions or requests about your personal data using the contact details provided on our main service communications or invoices.

Personal Data We Collect

We may collect and process the following categories of personal data about customers and prospective customers in the Pimlico area.

Identification and contact data such as full name, address, property access details, telephone numbers and email addresses. This information is normally provided directly by you when you make an enquiry, request a quote or book a collection.

Service and contract data such as details of the services you request or receive, service frequency, bin or container type, notes about special access requirements and information about your premises that is necessary to perform the service safely and lawfully.

Billing and payment data such as billing address, payment method, records of invoices and receipts and limited payment related information. Where card payments are taken, the full card information is handled by our payment processor and we only receive and retain the minimum data necessary for transaction records.

Communication data such as records of emails, telephone calls and other correspondence between you and us, including complaints, feedback and enquiries about services.

Technical and usage data such as basic device and browser details and usage logs relating to our website or online enquiry forms, to the extent that this is necessary to operate and secure those services. This may include date and time of access, pages visited and actions taken.

How We Collect Personal Data

We usually collect personal data directly from you when you contact us by telephone, email, online form or other communication channels to request information, obtain a quote or arrange a collection. We may also collect data when you interact with our website or respond to our marketing communications.

In some cases we may receive personal data from third parties, for example from property managers, landlords, managing agents or business partners who ask us to provide waste collection services at a particular address. Where this happens we will only use the data for the purposes described in this Privacy Policy.

Lawful Basis For Using Your Data

We only use your personal data where we have a lawful basis to do so under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases.

Contract. We process personal data where it is necessary to enter into or perform a contract with you for waste collection or related services. This includes arranging collections, managing your account, issuing invoices and providing customer service.

Legal obligation. We may need to process certain personal data to comply with legal duties, for example record keeping requirements, tax obligations, health and safety laws and waste management regulations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling queries and complaints, preventing fraud and ensuring site security.

Consent. In limited circumstances we may rely on your consent, for example for certain types of direct marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Personal Data

We may use the personal data we collect for the following purposes.

To provide and manage our services, including setting up and administering your account, scheduling and carrying out collections, managing access arrangements and coordinating with our drivers and operational teams.

To communicate with you about your services, such as confirming bookings, notifying you of changes or disruptions to services, responding to your questions, and handling complaints or disputes.

To manage billing and payments, including issuing invoices, processing payments, handling payment queries and maintaining accounting records.

To manage our relationship with customers, including obtaining feedback, informing you about relevant service updates and reviewing service performance.

To maintain security and prevent misuse, including monitoring for fraud or unauthorised access and protecting the safety of our staff and the public in connection with our waste collection activities.

To comply with legal and regulatory requirements, such as record keeping rules, tax obligations and specific waste management regulations that apply in the Pimlico area.

Data Sharing And Processors

We do not sell your personal data. However, we may share it with trusted third parties where this is necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may share personal data with third party companies that provide services to us, such as payment processing, information technology support, customer relationship management, communications platforms and document storage. These providers act as data processors and only process personal data on our instructions. They are required to keep your data secure and to use it only for the specific services they provide to us.

Professional advisers. We may share limited personal data with our accountants, auditors, legal advisers or insurers where this is necessary for the provision of professional services or to protect our legal rights.

Authorities and regulators. We may disclose personal data where required by law or where we consider it necessary to comply with legal obligations, to assist law enforcement, to protect the rights, property or safety of our business, our staff, our customers or others, or to support regulatory investigations in relation to waste management or related matters.

International Transfers

Our core customer data is normally processed and stored within the United Kingdom. Where any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we require them to ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, so that your data remains protected to a standard essentially equivalent to UK data protection law.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting or reporting requirements. The exact periods may vary depending on the type of data and the nature of our relationship with you.

In general, we keep core customer and contract records for up to seven years after the end of the relevant contract or your last interaction with us, in order to comply with tax and accounting rules and to have an accurate record of our dealings in case of queries or disputes. Operational records that are not needed for legal or accounting purposes may be kept for a shorter period.

After the relevant retention period expires we will either delete the personal data or anonymise it so that it can no longer be linked to you. Anonymised data may be used for statistical or analytical purposes.

Your Data Protection Rights

As a customer of Waste Collection Pimlico in the Pimlico area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law.

Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or dealing with an objection.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds to continue or we need to process the data for legal claims.

Right to data portability. In certain cases you may have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another controller.

Right to withdraw consent. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

You can exercise any of your rights by contacting us using the details provided in our service communications. We may need to verify your identity before responding to your request. There is normally no fee for exercising these rights, unless your request is clearly unfounded or excessive.

Complaints And Contact

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services or in applicable law. The updated version will apply from the date it is issued. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data as a Waste Collection Pimlico customer.